Privacy Policy

At CASTE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, payment status, and shipping details.
Payment information: Payments are securely processed through our payment providers. CASTE does not directly store your complete credit card details.
Technical information: IP address, browser type, device information, cookies, and website usage data.
Marketing information: Your preferences and interactions with our marketing communications, where applicable.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Provide customer support.
Send order confirmations, shipping updates, and important service communications.
Improve our website, products, and shopping experience.
Prevent fraud and maintain website security.
Send promotional emails when you have subscribed or when otherwise permitted by law.
Comply with applicable legal and regulatory obligations.

We process personal information under applicable legal bases, including the performance of a contract, compliance with legal obligations, legitimate interests, and your consent where required.

3. Sharing Your Information

We only share personal information when necessary to operate our business and provide our services.

This may include:

Shopify: Our e-commerce platform and online store provider.
Payment providers: To securely process transactions.
PostNord: To arrange shipping and delivery of your orders.
Shipping and fulfillment partners: To prepare and dispatch orders.
Analytics and advertising partners: Including Meta (Facebook and Instagram), where applicable and subject to your privacy preferences and legal requirements.
Legal authorities: When required by applicable law.

We do not sell your personal information for money.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure functionality, improve performance, understand visitor behavior, and support advertising.

These may include:

Essential cookies required for shopping cart and checkout functionality.
Analytics cookies that help us understand website traffic.
Marketing cookies used to measure advertising performance and display relevant advertisements.

Where required by law, we request your consent before using non-essential cookies or tracking technologies.

You can manage your preferences through our cookie consent settings or your browser.

5. Data Storage and Security

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our business.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Certain information may be retained longer when required for accounting, taxation, legal compliance, fraud prevention, or dispute resolution.

7. Your Privacy Rights

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR).

Depending on the circumstances, these include the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request a portable copy of your information.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us using the details below.

8. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions or approved contractual protections.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.

Any updates will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

CASTE

Email: [castejewelry@info.com]

Business name: [Castejewelry]

Website: [www.castejewelry.com]